LEGAL
Description based on the Specified Commercial Transactions Act
About delivery and shipping charges
Our products are mainly shipped by Sagawa Express (Yamato Transport may be used in some areas or depending on the conditions).
・If the total amount of your order is 11,000 yen or more (tax included), shipping is free within Japan.
・For orders under 11,000 yen, the shipping fee is 880 yen (tax included) nationwide, excluding Hokkaido, Okinawa, and remote islands.
・For deliveries to Hokkaido and Okinawa, separate shipping charges will be incurred depending on the size and weight of the item. The shipping charges will be calculated automatically by the system when you place your order and will be displayed on the payment screen.
・If you use cash on delivery, a separate cash on delivery fee will be charged.
* Customers cannot choose the shipping company. We will arrange the most suitable method.
Payment Methods
■Credit 
■PayPal
■Smartphone payment
■Alipay
■Rakuten Pay
point
■Point expiration date: 12 months from the date of the last point award. (Only available in the online store and app store)
defective product
■Regarding defective products: If a defect is found during inspection of the product before shipping, we will contact you.
・If you find any defects in the product after it arrives, please contact us by email (info@cherry-fukuoka.com) or phone within one week of receiving the product.
・If you find any defects in the product after it arrives, please contact us by email (info@cherry-fukuoka.com) or phone within one week of receiving the product.
Return period
■About returns and exchanges
[Returns at our own risk]
・For products purchased on the cherry EC site, if the exchange or return is due to our responsibility, such as defective products or incorrect products being shipped, we will cover the shipping costs.
・Please note that we cannot accept returns or exchanges for any other reasons.
・Refunds for credit card payments will be made to the credit card used at the time of payment.
[ Returns and cancellations due to customer convenience ]
-If you wish to exchange or return a product for your own reasons, you will be responsible for the round-trip shipping costs, handling fees in the case of cash on delivery, and bank transfer fees for any refunds you have already paid.
・When we issue a refund, we will refund the difference between the product price and the above amount.
*If you pay by any method other than cash on delivery when placing an order, we will not be able to cancel your order.
*Regarding refusal to accept cash on delivery payments Although this does not affect most good customers, there have been some losses caused by customers refusing to accept products.
If you refuse to receive the product, we will charge you the shipping fee, COD fee, and return handling fee. If you refuse to receive the product, the store will incur losses such as shipping fee, COD fee, packaging material cost, labor cost, etc.
Therefore, if we are unable to contact a customer who repeatedly refuses to accept cash on delivery without a valid reason, we may take legal action if we determine that the customer is behaving maliciously.
[Notes regarding returns and exchanges]
We cannot accept returns or exchanges in the following cases: Please check the product immediately upon arrival.
- Products that have been delivered more than 8 days ago (or the first notification of absence if you are not at home)
・ Products that have been worn, altered, washed or dry cleaned ・ Products where the invoice enclosed with the shipment is missing, original product tags or labels have been detached, or accessories such as shoe boxes have been damaged or lost ・ Products that have acquired a tobacco smell or become dirty or scratched during storage, or are in a significantly different condition from when they were shipped ・ Products whose pre-sealed packaging has been opened (miscellaneous goods where the packaging is part of the product, etc.)
・Sales, price reductions, outlet products
*Please note that due to the nature of viewing on a computer or mobile device, the product image may differ slightly from the actual color.
(The color of the image is not considered a defect on our part. If you would like more information about the color, etc., please contact us before purchasing.
TEL (092-717-5502)
[Returns at our own risk]
・For products purchased on the cherry EC site, if the exchange or return is due to our responsibility, such as defective products or incorrect products being shipped, we will cover the shipping costs.
・Please note that we cannot accept returns or exchanges for any other reasons.
・Refunds for credit card payments will be made to the credit card used at the time of payment.
[ Returns and cancellations due to customer convenience ]
-If you wish to exchange or return a product for your own reasons, you will be responsible for the round-trip shipping costs, handling fees in the case of cash on delivery, and bank transfer fees for any refunds you have already paid.
・When we issue a refund, we will refund the difference between the product price and the above amount.
*If you pay by any method other than cash on delivery when placing an order, we will not be able to cancel your order.
*Regarding refusal to accept cash on delivery payments Although this does not affect most good customers, there have been some losses caused by customers refusing to accept products.
If you refuse to receive the product, we will charge you the shipping fee, COD fee, and return handling fee. If you refuse to receive the product, the store will incur losses such as shipping fee, COD fee, packaging material cost, labor cost, etc.
Therefore, if we are unable to contact a customer who repeatedly refuses to accept cash on delivery without a valid reason, we may take legal action if we determine that the customer is behaving maliciously.
[Notes regarding returns and exchanges]
We cannot accept returns or exchanges in the following cases: Please check the product immediately upon arrival.
- Products that have been delivered more than 8 days ago (or the first notification of absence if you are not at home)
・ Products that have been worn, altered, washed or dry cleaned ・ Products where the invoice enclosed with the shipment is missing, original product tags or labels have been detached, or accessories such as shoe boxes have been damaged or lost ・ Products that have acquired a tobacco smell or become dirty or scratched during storage, or are in a significantly different condition from when they were shipped ・ Products whose pre-sealed packaging has been opened (miscellaneous goods where the packaging is part of the product, etc.)
・Sales, price reductions, outlet products
*Please note that due to the nature of viewing on a computer or mobile device, the product image may differ slightly from the actual color.
(The color of the image is not considered a defect on our part. If you would like more information about the color, etc., please contact us before purchasing.
TEL (092-717-5502)
Explanation of fees other than the product price
■If the total amount of a single order is 11,000 yen or more (tax included), shipping is free within Japan only.
■If the total price of your order is 11,000 yen or less (tax included), you will be responsible for shipping costs in addition to the product price. (After entering your delivery information, you can check the shipping cost in the shopping cart, which is automatically calculated based on the size and delivery area.)
■If you choose cash on delivery, a cash on delivery fee will be charged even if the total amount is over 11,000 yen (tax included).
[Cash on delivery fee]
¥330 (¥9,999 or less)
¥440 (¥10,000-¥29,999)
¥660 (¥30,000-¥99,999)
￥1,100(￥100,000～￥300,000)
■If the total price of your order is 11,000 yen or less (tax included), you will be responsible for shipping costs in addition to the product price. (After entering your delivery information, you can check the shipping cost in the shopping cart, which is automatically calculated based on the size and delivery area.)
■If you choose cash on delivery, a cash on delivery fee will be charged even if the total amount is over 11,000 yen (tax included).
[Cash on delivery fee]
¥330 (¥9,999 or less)
¥440 (¥10,000-¥29,999)
¥660 (¥30,000-¥99,999)
￥1,100(￥100,000～￥300,000)
Application expiration date
■Notes on cash on delivery orders: If you are absent for a long period of time or refuse to accept the order after it has been shipped, we may refuse to re-order, re-ship, or allow you to make future purchases.
・If the product is returned for the above reasons, we may charge you for the round-trip shipping fee and cash on delivery fee.
・If the product is returned for the above reasons, we may charge you for the round-trip shipping fee and cash on delivery fee.
Sales volume
■Regarding out-of-stock items: The products sold at our store are also sold at CHERRY stores.
・In rare cases, when you place your order online, the item may be sold out in our physical store and out of stock. If it becomes difficult to restock the item, we will cancel your order. For orders containing multiple items, we will ship only the remaining items.
・In addition, if the order is changed due to out-of-stock items and the total amount is less than 11,000 yen (tax included), we will ship the order free of charge.
・In rare cases, when you place your order online, the item may be sold out in our physical store and out of stock. If it becomes difficult to restock the item, we will cancel your order. For orders containing multiple items, we will ship only the remaining items.
・In addition, if the order is changed due to out-of-stock items and the total amount is less than 11,000 yen (tax included), we will ship the order free of charge.
Delivery time
■Our products are mainly shipped by Sagawa Express (Yamato Transport may be used in some areas or depending on the conditions).
・Depending on the delivery area, orders will be shipped within the next business day after confirmation. (We are closed on Wednesdays, so orders placed after 12:00 PM on Tuesdays will be shipped on Thursday.)
・Delivery may be delayed around long holidays (Obon, New Year, etc.). If you are in a hurry, please contact us.
- You can specify the delivery date within 3 to 7 days from the date of order.
[Delivery time]
You can choose from the following times: morning, 2-4pm, 4-6pm, 6-8pm, or 7-9pm.
After your order has been shipped, you will receive a shipping confirmation email. This email will confirm your order.
・Depending on the delivery area, orders will be shipped within the next business day after confirmation. (We are closed on Wednesdays, so orders placed after 12:00 PM on Tuesdays will be shipped on Thursday.)
・Delivery may be delayed around long holidays (Obon, New Year, etc.). If you are in a hurry, please contact us.
- You can specify the delivery date within 3 to 7 days from the date of order.
[Delivery time]
You can choose from the following times: morning, 2-4pm, 4-6pm, 6-8pm, or 7-9pm.
After your order has been shipped, you will receive a shipping confirmation email. This email will confirm your order.
Payment deadline
■Credit card: This will vary depending on the closing date and contract details of the credit card you use.
Please contact your card company.
Cash on delivery: Payment is to be made to the delivery company when you receive the product.
Please contact your card company.
Cash on delivery: Payment is to be made to the delivery company when you receive the product.
Distributor
CHERRY BROWN Co., Ltd.
Name of the general manager
Takeshi Ishida
post code
8100041
address
1-1-9 Daimyo, Chuo-ku, Fukuoka City, Fukuoka Prefecture, 1F
telephone number
092-717-5502
Public email address
info@cherry-fukuoka.com
Home page address
https://cherry-fukuoka.com/
